Frequently Asked Questions
1. What payment methods do you accept?
We only accept PayPal. We do not accept personal checks, money orders, bank transfers, debit cards, cash on delivery, or any other payment methods.
2. How secure is my online order?
Your security is our top priority. We use SSL encryption to protect your payment information during transmission, and we do not store your sensitive payment data on our servers.
3. Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected, even after confirmation. If canceled after authorization via PayPal, we will issue a refund to your original PayPal account.
4. When will my order arrive?
Delivery times vary depending on the shipping option you choose. We will typically send you tracking information via email within 24 hours of your order shipping. Please note that we are not responsible for customs delays in your country.
5. Can I use multiple discount codes on a single order?
Unless otherwise stated, promotions and discount codes cannot be combined with other offers.
6. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
7. How can I track my order?
Once your order ships, we’ll send you tracking information via email so you can monitor its progress.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer service team immediately at [email protected] with your order number and a photo of the item. We’ll help you resolve the issue quickly.
9. Do you ship internationally?
Currently, we only ship within the United States.
10. How can I contact customer service?
For any inquiries, please email us at [email protected]. Our customer service team is available from 10 a.m. to 5 p.m. EST, Monday through Sunday.