We offer a 30-day return policy for all water cups, allowing you to request a return within 30 days of order delivery.
Eligibility Criteria
To qualify for a return, the item must:
- Be in original condition (unused, unworn, with tags attached).
- Be packaged in its original box or wrapping.
- Include your order number and a clear return reason (e.g., defect, size issue, or personal preference).
How to Start a Return
- Contact Us First: Email [email protected] to request return authorization. Include your order number and photos of the item (if applicable for defects).
- Wait for Approval: We will review your request and send instructions within 2 business days. Unauthorized returns will not be accepted.
Return Shipping Details
- Defective Products: If the cup is damaged or flawed, we will provide a free prepaid return label.
- Customer Remorse (e.g., style/color preference): You are responsible for covering return shipping costs.
Return Address
1241 FREBIS AVE, COLUMBUS, OH 43206, US
Return Processing
- Inspection: Upon receiving your return, our team will verify the item meets eligibility requirements.
- Refunds: Approved refunds will be issued to your original payment method within 2 business days. Allow 3–5 additional business days for your bank or payment provider to process the transaction.
- Exchanges: For size or style changes, we recommend returning the item for a refund and placing a new order for the desired product.
Important Notes
- No Restocking Fees: We do not charge additional fees for returns.
- Shipping Costs: Original and return shipping fees are non-refundable for customer remorse returns.
- Defect Handling: If your cup is defective, contact us for options including repairs, replacements, or full refunds.
Order Cancellations
If an order is canceled due to inventory issues or errors, we will automatically issue a full refund to your original payment method.
Contact Us
For return, cancellation, or assistance inquiries, email [email protected]. Our team is available Monday–Sunday, 10 AM–5 PM EST, to assist you promptly.
Updated on June 8, 2025